English Conversation - Hotel (1)

279noun conflict not choosing her to head the project.resistancenoun a display of opposition We didn't expect so much resistance on the final issue.resolveverb end conflict, come to an agreement Before you can resolve your differences you'll both need to calmtactics down.noun strategies used to get one's goals met There are certain tactics that alltension skillful negotiators employ.noun feeling of stress/anxiety caused by There was a lot of tension in thetrade-off heavy conflict room when George threatened tonoun quit.ultimatum terms that are offered in return for Lower payments over a longernoun something else period of time sounded like a fair trade-off until we asked aboutunrealistic interest charges.adjvictory a final term that has serious His ultimatum was that if I didn'tnoun consequences if not met agree to give him the raise he asked for, he'd quit today without twoyield week's notice.verb very unlikely to happen It's unrealistic to think that we will have all of our demands met. a win We considered it a victory because they agreed to four of our five terms. to give in to another's requests The client will only yield to our conditions, if we agree to work over the holiday weekend. ท่ีมา English Club, (n.d.) http://www.englishclub.com/business-english/negotiations-vocabulary.htm

280 The Negotiation ProcessIt's time to negotiate! Here are a few golden rules to successful negotiations:1) Always try to negotiate for at least 15 minutes. Any less than that and it is unlikelythat either party has had enough time to fairly consider the other side. Generally, thesize or seriousness of the negotiation determines the amount of time needed tonegotiate it. Setting a time limit is a good idea. Approximately 90% of negotiations getsettled in the last 10% of the discussion.2) Always offer to let the other party speak first. This is especially important if you arethe one making a request for something such as a raise. The other party may haveoverestimated what you are going to ask for and may actually offer more than whatyou were going to request.3) Always respect and listen to what your opponent has to say. This is important evenif he or she does not extend the same courtesy to you. Do your best to remain calmand pleasant even if the other party is displaying frustration or anger. Remembersome people will do anything to intimidate you.4) Acknowledge what the other party says. Everyone likes to know that what they sayis important. If the other party opens first, use it to your advantage, by paraphrasingwhat you have heard. Repeat their important ideas before you introduce your ownstronger ones.5) Pay attention to your own and your counterpartner's body language. Review thechart below to learn how to interpret body language during the negotiations. Makesure that you aren't conveying any negative body language.

281Language to use to show understanding/agreement on a point: I agree with you on that point. That's a fair suggestion. So what you're saying is that you... In other words, you feel that... You have a strong point there. I think we can both agree that... I don't see any problem with/harm in that. Language to use for objection on a point or offer: I understand where you're coming from; however,... I'm prepared to compromise, but... The way I look at it... The way I see things... If you look at it from my point of view... I'm afraid I had something different in mind. That's not exactly how I look at it. From my perspective... I'd have to disagree with you there. I'm afraid that doesn't work for me. Is that your best offer?English Club, (n.d.)

282ตารางท่ี 8.7 แสดงความหมายของ Body Language.Body Language Possible meaningAvoiding Eye Contact  Lying  Not interested  Not telling the whole truthSerious Eye Contact  Trying to intimidate  Showing angerTouching the face/fidgeting  Nervousness  Lack of confidence  SubmissionNodding  Agreeing  Willing to compromiseShaking the head/turning away  Frustrated  In disbelief  Disagreeing with a point ทม่ี า English Club, (n.d.)Coming to a Close or Settlement There are a number of signals that indicate that negotiations are coming to a close. This may not always mean that an agreement has been reached. In many cases, there are many rounds of negotiations. The preliminary round may uncover

283the major issues, while subsequent rounds may be needed to discuss and resolvethem. Here are some signals of talks coming to a close:  A difference of opinion has been significantly reduced  One party suggests signing an agreement.  One or both parties indicate that a period of time to pause and reflect is necessary. Beware of last-minute strong-arm tactics. Even if you make the decision to treat your negotiating opponent with honesty and kindness, the other party may not extend you the same respect. Be prepared to stand your ground firmly, yet cordially, especially in the last few minutes of the negotiations. This is the time when manipulative parties may employ certain tactics in order to try to fool you into losing focus or lowering goals and standards. Remember that conflicts are generally resolved in the last few minutes. The theory behind last minute tactics is that one party may be more willing to give in out of fear that all of the concessions or progress made up to that point (perhaps hours or weeks of talks) might be lost. People also get tired or have other commitments that need to be met, such as making an important phone call before another business closes, or picking up children from school. Here are some last minutes tricks that negotiators often use at this time:  Walking out of the room  Offering a short-term bribe  Telling you to take it or leave it  Giving an ultimatum  Abrupt change in tone (used to shock the other party into submission)  Introducing new requests (used at to get you to concede with little thought or consideration)

284  Stating generalizations without evidence (dropped without significant statistics/proof)  Adopting the Mr. Nice Guy persona (used to try to make it look like they are doing you a favour in hopes that you will lower your expectations) (English Club, n.d.)Language to use in closing  It sounds like we've found some common ground.  I'm willing to leave things there if you are.  Let's leave it this way for now.  I'm willing to work with that.  I think we both agree to these terms.  I'm satisfied with this decision.  I think we should get this in writing.  I'd like to stop and think about this for a little while.  You've given me a lot to think about/consider.  Would you be willing to sign a contract right now?  Let's meet again once we've had some time to think. Formalize the agreement/negotiation In most business negotiations it is a good idea to get something down in writing. Even if a decision has not been made, a letter of intent to continue the negotiations is often used. This is a way for each party to guarantee that talks will continue. A letter of intent often outlines the major issues that will be discussed in future negotiations. In some cases a confidentiality agreement is also necessary. This is a promise from both parties to keep information private

285between discussions. When an agreement has been decided, a formal contractmay be required. On the other hand, depending on the seriousness of thedecision, and the level of trust between the two parties, a simple handshake andverbal agreement may be all that is needed. (English Club, n.d.)

286สรปุ ท้ายบท หลงั จากที่ไดผ้ า่ นบทเรียนน้แี ล้ว นักศกึ ษาน่าจะมคี วามมั่นใจในการ Presentationsบ้าง ไมม่ ากก็นอ้ ย เนอ่ื งจากในบทเรยี นได้บอก Step ของ Presentation อยา่ งละเอียด ถ้านักศึกษาฝกึ ฝนและทาตามในบทเรยี น นกั ศึกษาจะมีความมั่นใจมากย่งิ ขน้ึ พอเกิดความมั่นใจแลว้ ความเกร็ง ความตืน่ เต้น จะลดลงมากกว่า 50% เพราะฉะนน้ั นกั ศกึ ษาจะไดม้ ีความม่ันใจในการพูดในทสี่ าธารณะมากขนึ้ นอกจากความมนั่ ใจจะมาแล้ว บคุ ลิกภาพของนักศกึ ษาในขณะทาการ Present ก็จะดดู ีขึ้นอย่างมาก

287คาถามทบทวน1. Write down the Structure of Presentation.2. What is “Negotiation”?3. Write down shortly about Negotiation Process.4. How to prepare presentations?5. What is Handouts?6. Put These words in the right order. as see can you ,7. Put These words in the right order. implications clear are the8. Put These words in the right order. clear of the is of significance .9. Doing you presentation on individual topic in the class.10. Using these words to fill out in the blank below.attention focus lookrepresents as breakdown in more detail notice implications clearperformance about

288 ท่ีมา Effective Public Speakinghttp://www.effective-public-speaking.com/commentingvisuals/exercise6.html.

289 เอกสารอ้างอิงAsian job portal, How to Prepare for a Professional Presentation, (2010),viewed 6 September 2011, <http://www.asianjobportal.com/2010/09/how-to-prepare-for-a-professional-presentation/>.Buy Efficient, Company Information, (n.d.), viewed 20 October 2011,<http://buyefficient.com/company-information/about-buyefficient>.English Club, Speaking Presentations Delivery, (n.d.), viewed 4 September2011, <http://www.englishclub.com/speaking/presentations-dvry.htm>.English Club, Speaking Presentations Langiage, (n.d.), viewed 4 September2011,<http://www.englishclub.com/speaking/presentations-lang.htm>.English Club, Business English Negotiations, (n.d.), viewed 4 September2011,<http://www.englishclub.com/business-english/negotiations.htm.>.English Club, Negotiations Vocabulary, (n.d.), viewed 4 September 2011,<http://www.englishclub.com/business-english/negotiations-vocabulary.htm>.Recruiter’s Blog, How to prepare for a professional Presentation ,(n.d.),viewed 20 October 2011,<http://www.asianjobportal.com/2010/09/how-to-prepare-for-a-professional-presentation/>Vecteezy, Business Presentation, 2010, viewed 18 October 2011,<http://www.vecteezy.com/Business/3241-Business-Presentation >.

290 แผนบรหิ ารการสอนประจาบทท่ี 9หวั ข้อเนื้อหา การใชภ้ าษาอังกฤษในส่วนของการสนทนาในส่วนต่างๆ ท่ีอาจจะเกิดขน้ึ ไดใ้ นโรงแรมเชน่ การเกดิ อุบัตเิ หตุในโรงแรม มีแขกผเู้ ขา้ พักได้รับบาดเจ็บ หรือบางรายอาจจะต้องถงึ ขน้ั ต้ องเรียกรถพยาบาล แต่บางรายก็แคแ่ นะนาร้านขายยาใกลๆ้ เทา่ นนั้วัตถุประสงคเ์ ชงิ พฤตกิ รรม 1. นกั ศกึ ษาสามารถสนทนาและส่ือสารภาษาองั กฤษในสว่ นของสิ่งอานวยความสะดวก ให้ลกู คา้ ได้ 2. รู้ความหมายของสญั ลกั ษณ์ตา่ งๆ 3. บอกเวลาไดถ้ ูกต้องตามหลักภาษาอังกฤษ 4. ร้คู วามหมายของปา้ ยต่างๆได้ 5. รูค้ าศัพท์ใหมๆ่วธิ ีสอนและกจิ กรรมการเรียนการสอน 1. วิธีสอน - อาจารยบ์ รรยายเนอ้ื หา ทส่ี าคญั - ใหน้ กั ศึกษาได้ฝึกพูดจรงิ ในชนั้ เรยี น - แบง่ กล่มุ ทาแบบฝึกหดั และฝกึ สนทนา - เปดิ เสียงสนทนาท่ีเจา้ ของภาษาพดู แลว้ ใหน้ กั ศกึ ษาออกเสยี งตาม

291 2. กจิ กรรมการเรยี นการสอน การบรรยายเขา้ สู่บทเรยี น ให้นกั ศกึ ษาฟงั เสยี งการสนทนาภาษาอังกฤษจากเจา้ ของภาษาแลว้ ใหน้ ักศกึ ษาออกเสยี งตาม เพ่อื ใหเ้ กิดความคนุ้ เคย และไมอ่ ายทจี่ ะพดู ภาษาองั กฤษในสาเนียงท่ีถกู ต้อง หลงั จากนัน้ ให้นักศึกษาคิดบทสนทนาในสถานการณต์ ่างๆที่ได้เรียนไปแลว้พรอ้ มกับฝกึ การสนทนา ไม่วา่ จะเป็นกล่มุ เปน็ คู่ แลว้ แต่สถานการณ์ ทั้งยงั มกี ารทดสอบคาศัพท์ภาษาอังกฤษทเี่ กีย่ วขอ้ งกบั บทเรยี นนี้สอื่ การเรียนการสอน 1. Power Point 2. เอกสารประกอบการสอนวิชาการสนทนาภาษาอังกฤษเพื่อการโรงแรม 2การวดั และประเมนิ ผล 1. ใช้สงั เกตพฤตกิ รรมการมสี ว่ นรว่ มในการทางานเปน็ ทีม 2. ดจู ากผลงาน และงานท่ีได้รบั มอบหมาย และการสอบคาศพั ท์ ท้ายบท

บทท่ี 9 The Other Useful Conversations to Dealing with the Hotel Guests. ในงานโรงแรมนั้นมีงานหลากหลายแผนก และในแต่ละวนั จะมเี หตกุ ารณ์ตา่ งๆท่ีอาจจะไมเ่ หมือนกันทกุ ๆวนั เพราะแขกผู้เขา้ พักนน้ั มาจากหลากหลายที่มา เพราะฉะน้นั วัฒนธรรมความเป็นอยู่ก็อาจจะต่างกัน เพราะฉะนน้ั อาจจะเกิดปญั หาขน้ึ ได้ หรือบางครั้งอาจจะเกดิ เหตุการณท์ ี่ไม่คาดฝันเกดิ ขึ้น เช่น แขกผูเ้ ขา้ พักเกิดอบุ ตั ิเหตุในโรงแรม หรอื ตอ้ งการความชว่ ยเหลือแบบเรง่ ดว่ น พนกั งาน on duty ในวนั น้นั จะมหี นทาง หรือวิธีในการแก้ปญั หา หรอื ว่าจะสื่อสารกับลูกคา้ อย่างไร จงึ จะมีความเขา้ ใจท่ตี รงกนั เพื่อใหค้ วามชว่ ยเหลอื แขกผเู้ ข้าพกั อย่างทนั ท่วงที หรอืแขกผูเ้ ข้าพกั อาจจะขอคาแนะนาในการใช้ Facilities ตา่ งๆในโรงแรม พนักงานกค็ วรต้องสอ่ื สารได้ด้วยเชน่ กนั ภาพที่ 9.1 ภาพแสดงการใหบ้ รกิ ารของพนักงานโรงแรม ทมี่ า ภาพจากผู้เขียน

293Emergency first aid needed.Porter: Emma, one of the guests has just fallen over and cut his head badly. It’s Mr. Bound from room 342.Emma: Right. I’ll get the first aid equipment and come straight up. Don’t move him. We should call an ambulance.Porter: Yes, I have just called one.Emma: Here, Mr. Bound. You shouldn’t move. Drink some water. I think you fainted in the heat. It’s very hot today. Have you eatenMr. Bound: anything today?Emma: No, I haven’t had lunch yet. I didn’t feel well this morning.Mr. Bound: How are you feeling now? Are you in pain?Emma: I feel better now but my head…… You should see a doctor so we’ve called an ambulance. They’ll beMr. Bound: here soon.Emma: Oh… yes. Thank you. You’ve cut your head so I’ll put a plaster on it to stop the bleeding……The guest needs a doctor.Mr. Santa: Reception, it’s Mr. Santa in room 247 here. Can you call a doctor please for my little girl? She’s very hot and has been sick all morning.

294Receptionist: Yes, Mr. Santa. We have a doctor on call, Doctor Green. I’ll call him immediately.………………………………………………………………………………………………………Guest: My wife has a terrible toothache. Can you give me the number of an emergency dentist, please?Receptionist: Yes, of course. It’s 02 489 9000. There’s a pharmacy across the road. I’m sure the pharmacist will give you something for the pain.……………………………………………………………………………………………………..Porter: Eve, one of the guests has fallen down the stairs. I think she’s broken her arm.Eve: Right. I’ll call an ambulance. Tell her she shouldn’t move. Then, call Jane in reception. She’s a first aider and will know what to do.…………………………………………………………………………………………………….. ภาพที่ 9.2 ภาพการปฏบิ ัตงิ านในโรงแรม ทีม่ า ภาพจากผเู้ ขียน

295 ภาพท่ี 9.3 ภาพแสดงชว่ ยแขกผู้เขา้ พกั ในกรณเี กิดอุบัตเิ หตุทม่ี า (Everyday English for Hospitality Professionals, Zwier, L & Caplan, N,)

296 ภาพท่ี 9.4 ภาพแสดงช่วยแขกผูเ้ ขา้ พักในกรณไี มส่ บายทม่ี า (Everyday English for Hospitality Professionals, Zwier, L & Caplan, N,)

297VocabularyAmbulanceVehicle designed to transport the sick and injured to hospital and to administer first aid. ภาพที่ 9.5 ภาพรถฉกุ เฉิน ที่มา Visual Dictionary Online, 2011 Strobe light Emergency light that emits a succession of brief flashes. Oxygen cylinder bracket Base supporting the oxygen cylinder. Rear step Platform at the back of the ambulance that is used to climb in and out. Backboard storage Backboard: device used to immobilize a patient suspected of having a spinal injury.

298CameraDevice that allows the driver to see behind the vehicle. ภาพท่ี 9.6 ภาพยาชนดิ ตา่ งๆ ทีม่ า Visual Dictionary Online, 2011Gelatin capsuleReceptacle filled with gelatin that contains a dose of medication or a pharmaceuticalproduct.TabletPill made of compressed powder that contains a dose of medication or a pharmaceuticalproduct.CapsuleSmall water-soluble pill with two sides that fit together; it is filled with a medication or apharmaceutical product.VialBulging glass tube sealed at its ends; it contains a specific dose of medication or apharmaceutical product in liquid form.

299Metered dose inhalerAerosol device that releases a specific dose of medication into the respiratorytract; it is used mainly to treat asthma.CapPiece that covers the mouthpiece when the metered dose inhaler is not in use.Cough syrupFlavored solution containing a medication that suppresses the cough reflex. ภาพท่ี 9.7 ภาพ First aid kits. ท่ีมา Visual Dictionary Online, 2011First aid kitBox that contains the materials required to administer first aid, includingbandages, medication and instruments.

300TweezersInstrument used to remove fragments of a foreign body (usually splinters) accidentallyintroduced under the skin.Absorbent cottonAbsorbent white cotton containing no fatty or resinous substances; it is used to cleanwounds.Elastic support bandageExtensible fabric that is rolled around a limb to reduce an edema (swelling) or to secure abandage or splint.AntisepticSubstance that kills pathogenic microorganisms on living tissue.First aid manualBooklet describing how to treat common injuries and illnesses.Gauze roller bandageRoll of extremely light, transparent cotton fabric used to make compresses or dresswounds.Adhesive bandageAdhesive strip with a piece of gauze for dressing wounds.Cotton applicatorsStick whose ends are covered with cotton wadding; they are used to clean and disinfectwounds.Sterile padPiece of sterilized gauze that is folded into several layers and used to dress wounds.Triangular bandageTriangular piece of fabric used to dress wounds.Rubbing alcoholAlcohol used to clean and disinfect skin or wounds after scarring.

301SplintsSmall strips of wood, metal or plastic used to immobilize a limb that isfractured, sprained or dislocated.AspirinSalicylic acid tablet used to treat pain, fever and inflammation.PeroxideAntiseptic used to clean and disinfect wounds.Adhesive tapeSticky tape used to fasten bandages, compresses and other materials to awound. ภาพท่ี 9.8 ภาพส่วนต่างๆของ Cot ท่ีมา Visual Dictionary Online, 2011

302 ภาพท่ี 9.9 ภาพอปุ กรณ์ First aid. ที่มา Visual Dictionary Online, 2011First aid equipmentThe instruments and equipment used to transport the sick and the injured and toadminister first aid.Cervical collarOrthosis placed around the neck to partially immobilize the cervical spine.Oropharyngeal airwayHollow tube inserted into the oral portion of the pharynx (oropharynx) to prevent thetongue from being swallowed and to allow air to pass.AspiratorDevice used to extract a liquid or a gas from one of the patient’s orifices.DefibrillatorDevice that releases a brief but powerful electric charge to restore normal heart rhythmafter cardiac arrest.

303ResuscitatorPortable device used to ventilate the lungs when breathing is inadequate.Oxygen maskDevice placed over the nose and mouth to help breathing by means of oxygeninsufflation. ภาพที่ 9.10 ภาพอปุ กรณ์ First aid. ทีม่ า Visual Dictionary Online, 2011Latex gloveThin rubber glove worn by medical personnel to prevent infection orcontagion.Syringe for irrigationHigh-volume syringe used to clean an orifice by inserting a medicatedsolution.StretcherCloth-covered wooden or metal frame used to transport the sick and theinjured.

304Asking about the Hotel Gym and Swimming Pool.Guest: Excuse me. Is there a swimming pool in this hotel?Hotel Staff: We don't have a full-sized swimming pool, but we do have individual swim stations.Guest: What exactly does that mean?Hotel Staff: Basically, a swim station is like a treadmill, except instead of running, you swim.Guest: That sounds really neat. Is there an extra charge for these swim stations?Hotel Staff: If you're a registered guest, you have free access to our swim stations.Guest: Are the swim stations open 24 hours, like the rest of the gym?Hotel Staff: To conserve electricity, the stations operate only from 7:00 a.m. till 10:00 p.m.Guest: I'll go down there as soon as I can!Hotel Staff: I don't think you'll be disappointed. People really seem to like the swim stations.

305 ภาพท่ี 9.11 ภาพพนกั งานแสดงการใช้อุปกรณ์ Fitness and Gym. ทมี่ า ภาพจากผู้เขยี นFitness equipmentMaterial and apparatuses for carrying out exercises aimed at maintaining the physiqueand increasing muscular strength, flexibility and endurance. ภาพที่ 9.12 ภาพอุปกรณ์ Fitness and Gym. ทม่ี า Visual Dictionary Online, 2011

306Chest expanderApparatus with springs connected to two handles; it is stretched with the hands todevelop the muscles in the upper torso and the arms.Twist barBar consisting of a tension spring and two grips; the athlete bends it to strengthen theupper part of the body (such as the arms and shoulders).Tension springMetal elastic part that bends from the force the athlete exerts on its ends; it then returnsto its original shape.GripPart by which the athlete holds the twist bar.Jump ropeCord with handles that is repeatedly swung over the head then jumped over; the athletejumps once per cycle to strengthen mainly the leg and buttock muscles.HandgripsApparatus with two handles connected by a spring; it is gripped with the hand tostrengthen mainly the hand, wrist and forearm muscles.Ankle/wrist weightWide flexible band of preset mass that is worn around the wrist or ankle to increaseresistance during exercise.DumbbellGym equipment that consists of two equal weights attached to each end of a short bar,which is lifted with one hand to develop mainly the arm muscles.BarMetal shaft that connects two weights; the athlete grips it to manipulate the weights.WeightRound metal mass of various weights and sizes that is attached to each end of the bar.

307ภาพที่ 9.13 ภาพพนักงานแสดงการใช้อปุ กรณ์ Fitness and Gym. ทม่ี า ภาพจากผูเ้ ขยี น ภาพท่ี 9.14 ภาพอุปกรณ์ Fitness and Gym. ท่มี า Visual Dictionary Online, 2011

308Stationary bicycleBicycle attached to a base for training in a room or apartment; it is used mainly to workthe leg muscles and to develop endurance.SpeedometerElectronic counter that indicates the pedaling speed and the number of pedal revolutionsper minute.FlywheelSteel wheel that simulates the effect of real bicycle pedaling to provide steady andregular exercise.BrakeUnit for slowing down or stopping the flywheel’s spinning.PedalPart on which the user pushes with the foot to make the flywheel spin.Foot strapBand attached to the pedal for keeping the foot in place.Height adjustmentScrew for adjusting the height of the seat.TimerApparatus for timing an exercise; the user is alerted with a sound when time is up.HandlebarDevice with two grips connected by a shaft; the user holds onto it while exercising.Resistance adjustmentKnob for adjusting the flywheel’s resistance.SeatSmall triangular support for sitting.

309 ภาพท่ี 9.15 ภาพอุปกรณ์ Fitness and Gym. ที่มา Visual Dictionary Online, 2011Stair climberApparatus that simulates the movement of climbing stairs; it is designedmainly to develop cardiorespiratory capacity and strengthen the leg muscles. ภาพที่ 9.16 ภาพอุปกรณ์ Fitness and Gym. ทีม่ า Visual Dictionary Online, 2011

310BarbellGym equipment made up of cast-iron disks of various weights attached inequal weights to each end of a long bar, which is lifted with two hands.SleeveEnd of the bar over which the disk slides.CollarMetal part that is clamped around the bar on both sides of the disk to keep itin place.DiskCylindrical mass covered with rubber that is attached to the bar; the disks varyin weight from 0.5 to 55 lb.BarMetal pole linking two disks that the athlete grips to raise the barbell; it hasridges to provide a solid grip. ภาพที่ 9.17 ภาพอปุ กรณ์ Fitness and Gym. ท่มี า Visual Dictionary Online, 2011

311Weight machineApparatus for carrying out various exercises that consist of lifting or pushingloads to strengthen muscles.BenchPadded seat that is long and narrow; the user lies or sits on it to performweight-training exercises.Leg curl barLying on the stomach with the calves under the bar, the user lifts the bar usingthe muscles in the calves and the back of the thighs.Triceps barWhen interchanged with the lateral bar on the cable, the user sits on the benchand pulls the bar down behind the neck; this develops the triceps (armmuscles).Press barLying on the back, the user pulls the bar downward with the arms; thisstrengthens the chest muscles.Lateral barSitting on the bench, the user pulls the bar down to chest level using botharms; this strengthens the back muscles.Leg extension barLying on the back with the legs under the bar, the user lifts the legs to thehorizontal position, using the front thigh muscles.WeightsHeavy units serving as the weight machine’s resistant forces; they areregulated by adjusting the height of the weights to be lifted.Pectoral deckApparatus with two handles that the user brings together with the arms untilthey touch; this develops the chest muscles.

312 ภาพท่ี 9.18 ภาพแสดงช่วยแขกผ้เู ข้าพกั มปี ัญหาเร่อื งมเี สียงดังรบกวนท่มี า (Everyday English for Hospitality Professionals, Zwier, L & Caplan, N,)

313 ภาพที่ 9.19 ภาพแสดงกรณี Lost and Foundท่มี า (Everyday English for Hospitality Professionals, Zwier, L & Caplan, N,)

314สรุปทา้ ยบท การทางานในโรงแรมนนั้ เหตุการณจ์ ะไม่ซา้ ซากกนั ทกุ วนั มกั จะมีเหตกุ ารณต์ ่างๆให้เขา้มาคิด และจดั การเหตุการณ์เฉพาะหน้าเกือบทกุ วนั การที่จะเรียนรู้ในการจดั การ และสามารถสนทนาใหส้ ่อื สารกันให้รู้เรอ่ื งระหว่างแขกผ้เู ขา้ พกั และพนักงานโรงแรมน้ันยอ่ มเปน็ ส่ิงสาคัญอยา่ งยง่ิ เพราะบางเหตุการณ์หมายถึงชวี ิตของลกู ค้าผเู้ ข้าพัก

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