รวมสไลด์ ปวช.3 20000-1210 English for Business

English For Business 20000-1210

CONTENT 1. Business Conversation 2. Business E-mail 3. Business Documents 4. Business Meeting 5. Business World.

Business Conversation Managing Telephone Calls Saying Telephone Numbers Taking and Leaving Messages on The Phone Making an Appointment Hospitality Inquiries

Managing Situation: Answering the phone Telephone Calls Hello, Jane speaking. Hello, Jane is speaking. (Hello,….Hi, Good Morning, Good Afternoon) Situation: Making contact I would like to speak to Jane. May I speak to Jane? I’d like to speak to Jane Could I have the marketing department, please?

Managing Situation: Introducing yourself Telephone Calls My name is Jane. This is Jane. Situation: Telling why you are calling I am calling about_______. I’m phoning about________. I’m returning Jane’s call. (ตวั อยา่ ง I’m calling about tomorrow’s meeting.)

Managing Telephone Calls Situation: Asking someone to repeat or speaking louder Sorry, I couldn’t hear you. Could you say it again ,please? Excuse me, I couldn’t hear you. Could you repeat that? I could barely hear you. Could you speak louder ,please? ….สามารถนามาใชผ้ สมรวมกนั ได้ เชน่ Sorry, I couldn’t hear you. Could you repeat that please?

Managing Telephone Calls Situation: Dialing wrong number You have the wrong number. You’ve dialed the wrong number. You’ve got the wrong number. …..ควรขน้ึ ตน้ ดว้ ย I’m sorry หรอื I’m afraid เชน่ I’m sorry, you have the wrong number.

Situation: Connecting a caller Would you like me to connect you to Jane? Would you like me to put you through Jane? Please hold the line. I’m putting you through Jane. Hold a minute. I’m putting you through Jane. (ฉนั จะต่อสายคณุ ไปยงั เจน) Could you please connect me to Jane? Could you please put me through Jane? (ชว่ ยตอ่ สายเจนใหห้ น่อยไดไ้ หม?)

Managing Telephone Calls Situation: Extension number เบอรต์ อ่ / หมายเลขภายใน Could I have extension 3906, please? …extension number หมายถงึ หมายเลขต่อภายใน Do you know Jane’s extension number? ถา้ สามารถระบหุ มายเลขต่อภายในได้ ใหใ้ ช้ What is your extension number? extension number + หมายเลขต่อ My extension number is 3906?

Managing Telephone Calls Situation: Asking a caller to wait ● Hold the line, please. ● Wait a second, please. ● Hold a minute, please. ● Wait a minute, please. ● One moment, please. (Hold กบั Wait มคี วามหมายเหมอื นกนั สว่ นคาวา่ please สามารถวางไวห้ น้าประโยค หรอื หลงั ประโยคกไ็ ด)้

Match the sentence on the left with a similar meaning on the right. You’ve got the wrong number. Could you please connect me to Nathan? I’d like to speak to Nathan, please? May I speak to Nathan, please? I got the wrong number. Would you like me to put you through Nathan? I’m afraid you’ve got the wrong number. You’ve dialed the wrong number Would you like me to connect you to Nathan? I’m sorry. You’ve got the wrong number. Could you please put me through Nathan? I dialed the wrong number.

Answer these questions. 1. Who was the caller? 2. Did Bundit dial the wrong number? 3. What is the Secretary Jane’s extension number

How to Say Telephone Number เลข 0 ใหอ้ า่ นวา่ ‘zero’ หรอื ‘oh’ (นิยมใช้ ‘oh’ มากกวา่ ) 0 says ‘oh/zero ‘ เลขสองตวั เหมอื นกนั เขยี นตดิ กนั ใหอ้ า่ นวา่ ‘double’ 11 says ‘double one‘ เชน่ 77 อา่ นวา่ ‘double seven’ 111 says ‘triple one‘ เลขสามตวั เหมอื นกนั เขยี นตดิ กนั ใหอ้ า่ นวา่ ‘triple’ 111 says ‘triple one‘ เชน่ 999 อา่ นวา่ ‘triple nine’ 100 says ‘one hundred‘ เลขไมเ่ หมอื นกนั ตดิ กนั ใหอ้ า่ นทลี ะตวั 1020 says ‘one oh two oh / one zero two zero / ten twenty‘ 02 2255585 says ‘oh two, double two, triple five, eight five‘ เลขบางตวั สามารถอา่ นแบบจานวนนับได ้ ถา้ ทาใหผ้ ูฟ้ ัง 034210600 says ‘oh three four, two one oh, six hundred‘ เขา้ ใจมากขนึ้ เชน่ 100 อา่ นวา่ ‘one hundred’

678-390-782 262-487-597 SOCIAL MEDIA 171-458-842 35% For example, Follow the music of the pronuncYiaotuiorn.TBeextcaHreefruel about one thing. For \"4895\", for example, English speakers always say, \"four-eight- nine-five\" and NOT \"forty-eight ninety-five\". http://www.autoenglish.org/telephoneenglish/phonenumbers.h

Saying telephone numbers Lets Practice! Listen and write down six phone numbers.,

0044-081- 103-057-080 SOCIAL 2000 96-390-1005 MEDIA 0035-501-3300 96-405-38-70 180-084-051 35% Your Text Here Listen and write down six phone numbers., photos and Text. http://www.autoenglish.org/telephoneenglish/phonenumbers.htm

Practice Writing and Saying the following telephine numbers (081) 2225991 say __O_h _ei_gh_t _on_e_, t_rip_le_t_w_o,_fi_ve_d_o_ub_le_n_in_e_o_ne_ (02)3851000 say __O_h_tw_o_, t_hr_ee_e_ig_h_t f_iv_e,_o_ne_t_ho_u_sa_n_d____ (055) 255443 say __O_h_do_u_b_le_fiv_e_, t_w_o _do_u_bl_e_fiv_e_, d_o_ub_le_f_ou_r_three. (089)5556662 say __O_h_e_igh_t_n_ine_,_tr_ip_le_fiv_e_, t_rip_le_s_ix_t_w_o.____ (075)228815 say __O_h_se_v_en_f_iv_e,_d_ou_b_le_tw_o_, _do_u_bl_e_ei_gh_t,_o_ne_five. (034)221200 say __O_h_th_re_e_fo_u_r, _do_u_bl_e_tw_o_o_ne_,_tw_o_h_un_d_re_d._ (086)6251420 say __O_h _ei_gh_t _si_x,_si_x _tw_o_fi_ve_, _on_e_fo_u_r t_w_o _oh_. __

Can I take a Taking andmessage? Leaving Telephone Message

Taking and Leaving Telephone Message Take a message รบั ฝากขอ้ ความ Send a message รบั ฝากขอ้ ความ leave a message ฝากขอ้ ความ receive a message ไดร้ บั ขอ้ ความ

Listen and repeat the useful language for taking and leaving the message Would you like to leave a message? คณุ ตอ้ งการจะฝากขอ้ ความหรอื ไม่? Can I take a message? ฉนั ขอรบั ฝากขอ้ ความไวไ้ ดไ้ หม? Can I leave a message? ฉนั ขอฝากขอ้ ความไวไ้ ดไ้ หม? Can I take your message? ฉนั ขอรบั ฝากขอ้ ความของคณุ ไวไ้ ดไ้ หม? 3

Read the conversation and answer the question Who is the caller? Whom would Abhisit want to speak to? What is Abhisit phone number? Is Abhisit message urgent? When will Calvin Callback 4

Read the conversation and answer the question Who is the caller? Abhisit Lets check Kevin the answer Whom would Abhisit 085-133-9028 want to speak to? Yes, it is. What is Abhisit phone number? As soon as he gets the message. Is Abhisit message urgent? When will Calvin Callback 5

Making An Appointment

Making An Appointment 1 Make an appointment Cancel an appointment ทาการนัดหมาย ยกเลกิ การนัดหมาย Have an appointment Postpone an appointment มกี ารนัดหมาย เลอื่ นการนัดหมาย

Useful language for appointment Situation: Telling that you have an appointment I have an appointment with my customer at 9 a.m. I have a ten o’clock appointment with the doctor. I’ve got an appointment to see the doctor. I made an appointment for 4.30 p.m. I made an appointment for you to see the manager tomorrow afternoon. I’m calling about our appointment at Siam Paragon tomorrow. 8

Useful language for appointment Situation: Telling that you have an appointment We arranged an appointment to see our suppliers. We arranged to meet on Friday at 1.30 p.m. The staff meeting is scheduled for April 25. arrange และ schedule มีความหมายว่า จดั เตรียม, วางแผนให้เกิดข้ึน หรือนัดหมาย เช่น arrange an appointment 9

Useful language for appointment Situation: Making an appointment Could I have an appointment with you at 10.00? Can I make an appointment tomorrow? Can you meet me tomorrow at 10.30? Can we meet on Wednesday? I’d like you to meet me at 10 a.m. 10

Useful language for appointment Situation: Making an appointment How about 2.30 p.m.? Would 2.30 p.m. be all right? Would Monday Dec 15 suit you? Is 2.30 p.m. convenient? คาว่า could อาจใช้แทนทีค่ าว่า can เพือ่ ให้ประโยคดสู ภุ าพข้ึน 11

Useful language for appointment Situation: Accepting and confirming an appointment That’s fine That’ll be fine That would be fine That’s ok That’ll be OK That would be OK I’ll see you then I’ll see you at 10.00 am I’ll be there 12

Useful language for appointment Situation: ทงั้ 3 กลมุ่ ใชเ้ พ่อื บอกวา่ ทาไมถงึ ตอ้ งเปล่ียนการนดั Refusing an appointment หมาย • I can’t make it หมายถึง ไม่สามารถไป I’m afraid I can’t make it. I’m afraid I can’t make it to the party in time. ตามเวลานดั ได้ หรอื ไปไมท่ นั • Won’t be available หมายถงึ ไมว่ า่ ง I won’t be available at that time. • Made / got an appointment I won’t be available that day. แปลวา่ มีนดั แลว้ Sorry, I’ve already made an appointment at that time. Sorry, I’ve already got an appointment at that time. 13

Useful language for appointment Situation: Changing an appointment and fixing a new appointment. I’d like to cancel the appointment. fix ถกู ใชใ้ นความหมายวา่ ตดั สนิ ใจเลือกหรอื เปล่ียน I’d like to postpone the appointment. เชน่ Could you fix another time? คณุ สามารถเปล่ยี นเป็นเวลาอ่นื ไดไ้ หม Would you like to fix another time? Could you fix another time? Could I possibly make next Monday? How about 9.30 a.m.? Would 9.30 a.m. suit you? Would 9.30 a.m. be alright? Is 9.30 a.m. convenient? 14

Read the conversation and answer the question Who made a phone call? Who answered the phone? What type of clinic did the patient call? What is the doctor’s name? What time is the new appointment? 15

Read the conversation and answer the question Who made a phone call? Kitisak Lets check Clinic Assistance the answer Who answered the phone? Dental clinic Paul What type of clinic did the patient call? The day after tomorrow at 10 a.m. What is the doctor’s name? What time is the new appointment? 16

3Unit การตอ้ นรับและการรับรองแขก

Which of the person would you think are likely to welcome his guests or customers? A receptionist A teacher A real estate agent at the front desk of a who took the afternoon off hotel the see a doctor Who has an appointment with customer to see land

Which of the person would you think are likely to welcome his guests or customers? A staff member A public relation A clinic clerk officer who called in sick this who works every day at morning. who makes arrangement for the clinic. today’s visit to the company.

Which of the person would you think are likely to welcome his guests or customers? A student A manager who is in accounting class. Who has been on sick leave for two days.

Useful language for hospitality Asking if customer • Can I help you? needs any help • What can I do for you? • May I help you? • How may I help you

Useful language for hospitality Asking customer to • Hold on the line, please? wait for a moment • Hold on a minute, please? • One moment, please? • Wait a minute, please? • I’ll be right back. • I’ll be with you in a minute. • I’ll be in a moment. • I’ll come back in a moment.

Useful language for hospitality Asking customer to • Pardon? say it again, please? repeat what they said • Sorry, Say that again, please? • Could you repeat that, please? • How do you spell your name? การใช้ Pardon และ I’m sorry คลา้ ยกบั การพดู ‘อะไร นะคะ / ครบั ’ ในภาษาไทย

Useful language for hospitality Using sir or madam • Can I help you, sir? in order to be polite • Can I help you, madam? • How can I help you sir? • Excuse me, sir? Sir ใชว้ างทา้ ยประโยคเม่ือพดู กบั ผชู้ ายท่ีเป็นลกู คา้ หรอื มียศสงู กวา่ สว่ น Madam หรอื Ma’am ใช้ กบั สภุ าพสตรที ่ีเป็นลกู คา้ หรอื มียศสงู กว่า

Useful language for hospitality • Can I make a book on Wednesday. • Do you have a reservation? • I have a reservation in the name of George. Miscellaneous sentences in • Thank you • Yes, please particular situation • Do you take credit cards • You’re • Keep that change welcome • Here you are • Here you go

Read the conversation and answer the question. Let’s go

Read the conversation and answer the question. • I have a room reservation in the • น่ีเงนิ 600 บาท • เรารบั เฉพาะเงนิ สดเทา่ นนั้ name of Pakorn. • น่ีคอื กญุ แจหอ้ งของคณุ • Could you repeat your name, • น่ีครบั /คะ่ (ใชข้ ณะย่ืนของให)้ please? • กรุณารอสกั ครู่ • How do you spell your name? • ไมต่ อ้ นทอน • A double room for one night. • ช่ือของคณุ สะกดอยา่ งไร • One moment, please. • We accept only cash. • หอ้ งเตียงคสู่ าหรบั 1 คนื • Here’s 600 baht. • กรุณาพดู ช่ือของคณุ อกี ครงั้ • There you go. • ผมจองหอ้ งพกั ไวใ้ นช่ือปกรณ์ • Keep the change. • Here is your room key.

3Unit การถามเพอื่ ขอข้อมูล

3Unit What Why Whom When Where Who How Which Whose