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%LEOLRJUD¿D 507 2. Akte legjislative të Bashkimit Europian Council Directive 84/450/EEC of 10 September 1984 relating to the approximation of the laws, regulations and administrative provisions of the Member States concerning misleading advertising OJ L 250, 19.9.1984, p. 17–20. version i konsoliduar 2006. Council Directive 85/374/EEC of 25 July 1985 on the approximation of the laws, regulations and administrative provisions of the Member States concerning liability for defective products. OJ L 210, 7.8.1985, p. 29–33. Directive 1999/34/EC of the European Parliament and of the Council of 10 May 1999 amending Council Directive 85/374/EEC on the approximation of the laws, regulations and administrative provisions of the Member States concerning liability for defective products, OJ L 141, 4.6.1999, p. 20. Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours, OJ L 158, 23.6.1990, p. 59–64, shfuqizuar 2018. Council Directive 93/13/EEC of 5 April 1993 on unfair terms in consumer contracts OJ L 95, 21.4.1993, p. 29–34. Directive 98/6/EC of the European Parliament and of the Council of 16 February 1998 on consumer protection in the indication of the prices of products offered to consumers OJ L 80, 18.3.1998, p. 27–31. Directive 1999/44/EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees OJ L 171, 7.7.1999, p. 12–16. Directive 2000/13/EC of the European Parliament and of the Council of 20 March 2000 on the approximation of the laws of the Member States relating to the labelling, presentation and advertising of foodstuffs OJ L 109, 6.5.2000, p. 29– 42. Directive 2000/31/EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic FRPPHUFHLQWKH,QWHUQDO0DUNHWµ'LUHFWLYHRQHOHFWURQLFFRPPHUFH¶2- / 178, 17.7.2000, p. 1–16. Directive 2001/95/EC of the European Parliament and of the Council of 3 December 2001 on general product safety (Text with EEA relevance) OJ L 11, 15.1.2002, p. 4–17. Council Directive 2004/113/EC of 13 December 2004 implementing the principle of equal treatment between men and women in the access to and supply of goods and services, OJ L 373, 21.12.2004, p. 37–43. Directive 2002/65/EC of the European Parliament and of the Council of 23 September  FRQFHUQLQJ WKH GLVWDQFH PDUNHWLQJ RI FRQVXPHU ¿QDQFLDO VHUYLFHV DQG amending Council Directive 90/619/EEC and Directives 97/7/EC and 98/27/EC OJ L 271, 9.10.2002, p. 16–24.

508 Ligji për mbrojtjen e konsumatorëve – teksti me shpjegime Directive 2005/29/EC of the European Parliament and of the Council of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Council Directive 84/450/EEC, Directives 97/7/EC, 98/27/EC and 2002/65/EC of the European Parliament and of the Council and Regulation (EC) No 2006/2004 of the European Parliament and of the Council µ8QIDLU&RPPHUFLDO3UDFWLFHV'LUHFWLYH¶7H[WZLWK(($UHOHYDQFH2-/ 11.6.2005, p. 22–39. Directive 2006/114/EC of the European Parliament and of the Council of 12 December  FRQFHUQLQJ PLVOHDGLQJ DQG FRPSDUDWLYH DGYHUWLVLQJ FRGL¿HG YHUVLRQ (Text with EEA relevance)OJ L 376, 27.12.2006, p. 21–27. Directive 2006/123/EC of the European Parliament and of the Council of 12 December 2006 on services in the internal market OJ L 376, 27.12.2006, p. 36–68. Directive 2008/48/EC of the European Parliament and of the Council of 23 April 2008 on credit agreements for consumers and repealing Council Directive 87/102/ EEC, OJ L 133, 22.5.2008, p. 66–92. Directive 2008/122/EC of the European Parliament and of the Council of 14 January 2009 on the protection of consumers in respect of certain aspects of timeshare, long-term holiday product, resale and exchange contracts (Text with EEA relevance) OJ L 33, 3.2.2009, p. 10–30. Directive 2009/22/EC of the European Parliament and of the Council of 23 April 2009 RQLQMXQFWLRQVIRUWKHSURWHFWLRQRIFRQVXPHUV¶LQWHUHVWV&RGL¿HGYHUVLRQ7H[W with EEA relevance OJ L 110, 1.5.2009, p. 30–36. Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council Text with EEA relevance OJ L 304, 22.11.2011, p. 64–88 Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Directive on consumer ADR) OJ L 165, 18.6.2013, p. 63–79. Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015 on package travel and linked travel arrangements, amending Regulation (EC) No 2006/2004 and Directive 2011/83/EU of the European Parliament and of the Council and repealing Council Directive 90/314/EEC, OJ L 326, 11.12.2015, p. 1–33. Directive 2014/104/EU of the European Parliament and of the Council of 26 November 2014 on certain rules governing actions for damages under national law for infringements of the competition law provisions of the Member States and of the European Union Text with EEA relevance OJ L 349, 5.12.2014, p. 1–19.

%LEOLRJUD¿D 509 Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR) OJ L 165, 18.6.2013, p. 1–12. Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I) OJ L 177, 4.7.2008, p. 6–16. Regulation (EC) No 864/2007 of the European Parliament and of the Council of 11 July 2007 on the law applicable to non-contractual obligations (Rome II) OJ L 199, 31.7.2007, p. 40–49. Council Regulation (EC) No 44/2001 of 22 December 2000 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters OJ L 12, 16.1.2001, p. 1–23. shfuqizuar 2015. Regulation (EU) No 1215/2012 of the European Parliament and of the Council of 12 December 2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters OJ L 351, 20.12.2012, p. 1–32. Regulation (EC) No 861/2007 of the European Parliament and of the Council of 11 July 2007 establishing a European Small Claims Procedure OJ L 199, 31.7.2007, p. 1–22. 3. Akte të tjera të Këshillit dhe Komisionit të Bashkimit Europian Në lidhje me Politikat konsumatore: &20  ¿QDO 2-  &  3URSRVDO IRU D &RXQFLO 'LUHFWLYH RQ WKH approximation of the laws, regulations and administrative provisions of the Member States concerning liability for defective products. Council Resolution of 14 April 1975 on a preliminary programme of the European Economic Community for a consumer protection and information policy OJ &   S ± 3UHOLPLQDU\\ SURJUDPPH RI WKH (XURSHDQ (FRQRPLF Community for a consumer protection and information policy, OJ C 92, 25.4.1975, p. 2–16. Council Resolution of 19 May 1981 on a second programme of the European Economic Community for a consumer protection and information policy. OJ C 133, 3.6.1981, p. 1–12. Council Resolution of 6 May 1986. &20  ¿QDO GKH  &RPPXQLFDWLRQ IURP WKH &RPPLVVLRQ WR WKH Council, the European Parliament, the Economic and Social Committee and WKH &RPPLWWHH RI WKH 5HJLRQV &20  &20   ¿QDODQQH[  ¿QDO 10 May 1995. The Internal Market after 1992: Meeting the Challenge, Report to the EEC Commission by the High Level Group on the Operation of the Internal Market. (Sutherland Report)

510 Ligji për mbrojtjen e konsumatorëve – teksti me shpjegime &20  ¿QDO &RPPXQLFDWLRQ IURP WKH &RPPLVVLRQ WR WKH &RXQFLO WKH European Parliament and the European Economic and Social Committee - EU Consumer Policy strategy 2007-2013 - Empowering consumers, enhancing their welfare, effectively protecting them {SEC(2007) 321} {SEC(2007) 322} {SEC(2007) 323} COM (2012) 0225 Final Communication from the Commission to the European Parliament, the Council, the Economic and Social Committee and the Committee RI WKH 5HJLRQV  $ (XURSHDQ &RQVXPHU $JHQGD  %RRVWLQJ &RQ¿GHQFH DQG Growth, 22 May 2012. Regulation (EU) No 254/2014 of the European Parliament and of the Council of 26 February 2014 on a multiannual consumer programme for the years 2014-20 and repealing Decision No 1926/2006/EC, OJ L 84, 20.3.2014, p. 42–56. &20  ¿QDO &RPPXQLFDWLRQ IURP WKH &RPPLVVLRQ WR WKH (XURSHDQ Parliament, the Council and the European Economic And Social Committee: A New Deal for Consumers. Brussels, 11.4.2018. Në lidhje me Përgjegjësinë për produktet: &20   ¿QDO )LUVW 5HSRUW RQ WKH DSSOLFDWLRQ RI &RXQFLO 'LUHFWLYH RQ WKH approximation of laws, regulations and administrative provisions of the Member States concerning liability for defective products (85/374/EEC). &20¿QDO5HSRUWIURPWKH&RPPLVVLRQRQWKH$SSOLFDWLRQRI'LUHFWLYH 85/374 on Liability for Defective Products. &20¿QDO5HSRUWIURPWKH&RPPLVVLRQWRWKH&RXQFLOWKH(XURSHDQ Parliament and the European Economic and Social Committee - Third Report on the application of Council PLD on the approximation of laws, regulations and administrative provisions of the Member States concerning liability for defective products (85/374/EEC of 25 July 1985, amended by PLD 1999/34/EC of the European Parliament and of the Council of 10 May 1999). &20¿QDO Report from the Commission to the European Parliament, the Council and the European Economic and Social Committee: Fourth report on the application of Council PLD 85/374/EEC of 25 July 1985 on the approximation of the laws, regulations and administrative provisions of the Member States concerning liability for defective products amended by PLD 1999/34/EC of the European Parliament and of the Council of 10 May 1999. Në lidhje me të drejtat konsumatore dhe kontratat e tyre përgjithësisht: Green paper from the Commission on policy options for progress towards a European contract law for consumers and businesses COM (2010) 1 July 2010. Proposal for a Council Directive on unfair terms in consumer contracts, COM (1990), ¿QDO Proposal for a Directive of the European Parliament and of the Council On consumer rights COM (2008) 614. Proposal for Regulation of the European Parliament and the Council On a Common (XURSHDQ6DOHV/DZ&20¿QDO%UXVVHOV>&(6/@

%LEOLRJUD¿D 511 Proposal for a Directive of the European Parliament and of the Council amending Council Directive 93/13/EEC of 5 April 1993, Directive 98/6/EC of the European Parliament and of the Council, Directive 2005/29/EC of the European Parliament and of the Council and Directive 2011/83/EU of the European Parliament and of the Council as regards better enforcement and modernisation RI (8 FRQVXPHU SURWHFWLRQ UXOHV %UXVVHOV  &20  ¿QDO 2018/0090 (COD) Në lidhje me Kredinë Konsumatore: &RP¿QDO$PHQGHGSURSRVDOIRUD'LUHFWLYHRIWKH(XURSHDQ3DUOLDPHQW and of the Council on the harmonisation of the laws, regulations and administrative provisions of the Member States concerning credit for consumers repealing Directive 87/102/EC and modifying Directive 93/13/EC (presented by the Commission pursuant to Article 250 (2) of the EC Treaty). Position of the European Parliament of 20/04/2004 Doc. (2002) 0222 http:// HXUOH[HXURSDHXUHVRXUFHKWPO\"XUL FHOODUIHIFDHH IHGD'2&B IRUPDW 3') Në lidhje me paketat e udhëtimit: Proposal for a Directive of The European Parliament and of the Council on package travel and assisted travel arrangements, amending Regulation (EC) No 2006/2004, Directive 2011/83/EU and repealing Council Directive 90/314/EEC, &20¿QDO%UXVVHOV Në lidhje me paditë kolektive për konsumatorët: COM(2013) 401/2, Communication from the Commission to the European Parliament, the Council, the European Economic and Social Committee and the Committee of the Regions “Towards a European Horizontal Framework for Collective Redress”. Proposal for a Directive of the European Parliament and of the Council on representative actions for the protection of the collective interests of consumers, DQGUHSHDOLQJ'LUHFWLYH(&%UXVVHOV&20¿QDO 2018/0089 (COD). 1sOLGKMHPH]JMLGKMHWDOWHUQDWLYHWsPRVPDUUsYHVKMHYHSsUNRQVXPDWRUsW&RQVXPHU $'5 98/257/EC: Commission Recommendation of 30 March 1998 on the principles applicable to the bodies responsible for out-of-court settlement of consumer disputes (Text with EEA relevance) OJ L 115, 17.4.1998, p. 31–34. Commission Recommendation of 4 April 2001 on the principles for out-of-court bodies involved in the consensual resolution of consumer disputes (Text with (($ UHOHYDQFH QRWL¿HG XQGHU GRFXPHQW QXPEHU &  2- /  19.4.2001, p. 56–61.

512 Ligji për mbrojtjen e konsumatorëve – teksti me shpjegime Udhëzime të Komisionit Europian në lidhje me zbatimin e Direktivave të ndryshme: Commission Staff Working Document: Guidelines on the application of Directive 2008/48/EC (Consumer Credit Directive) in relation to costs and the Annual 3HUFHQWDJH5DWHRIFKDUJH%UXVVHOV6:'¿QDO DG Justice Guidance Document concerning Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council. European Commission, DG Justice, June 2014. Commission Staff Working Document: Guidance on the implementation/application of Directive 2005/29/EC on Unfair Commercial Practices. Brussels, 25.5.2016 6:'¿QDO 4. Çështje të Gjykatës së Drejtësisë të Bashkimit Europian [Case-law of the Court of Justice of the European Union] (a) Council Directive 85/374/EEC of 25 July 1985 on the approximation of the laws, regulations and administrative provisions of the Member States concerning OLDELOLW\\ IRU GHIHFWLYH SURGXFWV 2I¿FLDO -RXUQDO 2- /   ± [Përgjegjësia që rrjedh nga produktet]: ECJ judgment of 29 May 1997, C-300/95 - Commission v. UK. [1997] ECR I-02649. ECJ judgment of 10 May 2001, C-203/99 - +HQQLQJ 9HHGIDOG Y cUKXV Amtskommune. [2001] ECR I-03569. ECJ judgment of 15 April 2002, C-154/00 - Commission v. Hellenic Republic. [2002] ECR I-03879. ECJ judgment of 15 April 2002, C-52/00 - Commission v. French Republic. [2002] ECR I-03827. ECJ judgment of 15 April 2002, C-183/00 - 0DUtD9LFWRULD*RQ]iOH]6iQFKH]Y Medicina Asturiana SA [2002] ECR I-03901. ECJ judgment of 10 January 2006, C-402/03 - Skov Ag v. Bilka Lavprisvarehus A/S [2006] ECR I-00199. ECJ judgment of 9 February 2006, C-127/04 - 'HFODQ2¶%\\UQHY6DQR¿3DVWHXU MSD Ltd [2006] ECR I-01313. ECJ judgment of 14 March 2006, C-177/04 - Commission v. French Republic [2006] ECR I-02461. ECJ judgment of 5 July 2007, C-327/05 - Commission v. Kingdom of Denmark [2007] ECR I-00093. ECJ judgment of 4 June 2009, C-285/08 - Moteurs Leroy Somer v Dalkia France and Ace Europe [2009] ECR I-04733. ECJ judgment of 2 December 2009, C-358/08 - Aventis Pasteur SA v. OB [2009] ECR I- 11305.

%LEOLRJUD¿D 513 ECJ judgment of 21 December 2011, C-495/10 - Centre hospitalier universitaire de Besançon v Thomas Dutrueux and Caisse primaire d’assurance maladie du Jura [2011] ECR I-14155 ECLI:EU:C:2011:869. ECJ judgment of 16 January 2014, C-45/13 - Andreas Kainz v. Pantherwerke $* [2011] ECR I-14155. ECLI:EU:C:2014:7. (&- MXGJPHQW RI  0DUFK  &  &  %RVWRQ 6FLHQWL¿F 0HGL]LQWHFKQLN *PE+ Y $2. 6DFKVHQ$QKDOW'LH *HVXQGKHLWVNDVVH & %HWULHEVNUDQNHQNDVVH5:(& ECLI:EU:C:2015:148. Commission v United Kingdom Opinion of Advocate General Tesauro delivered on 23 January 1997 OJ L 1985 210, 29. (b) Directive 1999/44/EC of the European Parliament and of the Council of 25. May 1999 on certain aspects of the sale of consumer goods and associated guarantees, OJ L 171, 7.7.1999, 12-16. [Kontratat e shitjes konsumatore]: ECJ judgment of 19 February 2004, C-310/03 - Commission v Luxembourg [2004] ECR I-1969, ECLI:EU:C:2004:115. ECJ judgment of 19 February 2004, C-312/03 - Commission v Belgium [2004] ECR I-1975, ECLI:EU:C:2004:116. ECJ Judgment of 17 April 2008, C-404/06 - 4XHOOH $* Y %XQGHVYHUEDQG GHU 9HUEUDXFKHU]HQWUDOHQ XQG 9HUEUDXFKHUYHUElQGH [2008] ECR I-02685, ECLI:EU:C:2008:231. ECJ judgment of 16 June 2011, Joined Cases C- 65/09 and C-87/09, *HEU:HEHU *PE+Y-UJHQ:LWWPHU&DQG,QJULG3XW]Y0HGLDQHVV(OHFWURQLFV *PE+& [2011] ECR I-05257, ECLI:EU:C:2011:396. ECJ judgment of 3 October 2013, C-32/12, Soledad Duarte Hueros v Autociba SA and Automóviles Citroën España SA. ECLI:EU:C:2013:637. ECJ judgment of 4 June 2015, C-497/13, Froukje Faber v Autobedrijf Hazet 2FKWHQ%9. ECLI:EU:C:2015:357. ECJ Judgment of 13 July 2017, C-133/16, Christian Ferenschild v JPC Motor SA. ECLI:EU:C:2017:541. (c) Council Directive 93/13/EEC of 5. April 1993 on unfair terms in consumer contracts, OJ L 95, 21.4.1993, 29 - 34 [Kushtet e padrejta në kontrata]: ECJ judgment of 27 June 2000, Joined Cases C–240/98 to C–244/98 – Océano *UXSR(GLWRULDO6$Y0XUFLDQR4XLQWHUR[2000] ECR I–04941. ECJ judgment of 10 May 2001, C-144/99 - Commission v Kingdom of the Netherlands [2001] ECR I-03541. ECJ judgment of 22 November 2001, joined cases C-541/99 and C-542/99 - Cape Snc v Idealservice Srl and Idealservice MN RE Sas v OMAI Srl [2001], ECR I-9049. ECJ judgment of 24 January 2002, C-372/99 – Commission v Italy [2002] I-00819. ECJ judgment of 7 May 2002, C-478/99 - Commission of the European Communities v. Kingdom of Sweden [2002] ECR I-04147.

514 Ligji për mbrojtjen e konsumatorëve – teksti me shpjegime ECJ judgment of 1 October 2002, C-167/00 – 9HUHLQIU.RQVXPHQWHQLQIRUPDWLRQ v Henkel [2002] I-4563. ECJ judgment of 21 November 2002, C–473/00 – &R¿GLVY)UHGRXW, [2002] ECR I–10875. ECJ judgment of 1 April 2004, C-237/02 – )UHLEXUJHU.RPPXQDOEDXWHQ*PE+ %DXJHVHOOVFKDIW &R.*Y8OULNH+RIVWHWWHUXQG/XGJHU+RIVWHWWHU [2004] I-3403. ECJ judgment of 9 September 2004, C-70/03 - Commission v. Kingdom of Spain [2004] ECR I-0799. ECJ judgment of 10 January 2006, C–302/04 – <QRV.IWY-iQRV9DUJD[2006] ECR I–00371. ECJ judgment of 26 October 2006, C–168/05 – Elisa María Mostaza Claro v. Centro Móvil Milenium SL [2006] ECR I–10421. ECJ judgment of 4 June 2009, C-243/08 – 3DQQRQ*60Y(U]pEHW6XVWLNQp*\\|U¿ [2009] ECR I-04713 ECLI:EU:C:2009:350. ECJ udgment of 6 October 2009, C-40/08 - Asturcom Telecomunicaciones SL v Cristina Rodríguez Nogueira. [2009] ECR I-09579. ECJ judgment of 3. June 2010, C-484/08 – Caja de Ahorros y Monte de Piedad de 0DGULGY$VRFLDFLRQGH8VXDULRVGH6HUYLFLRV%DQFDULRV$XVEDQF [2010] ECR-I-04785 ECLI:EU:C:2010:309. ECJ judgment of 9. November 2010, C-137/08 – VB Pénzügyi Lízing Zrt. v Ferenc Schneider [2010] ECR I-10847 ECLI:EU:C:2010:659. (&- 2UGHU RI  1RYHPEHU  & 3RKRWRYRVĢ VUR Y ,YHWD .RUþNRYVNi>@(&5, ECJ judgment of 15 March 2012, C-453/10 - -DQD 3HUHQLþRYi DQG 9ODGLVODY 3HUHQLþY626¿QDQFVSROVUR ECLI:EU:C:2012:144. ECJ judgment of 26 April 2012, C-472/10 1HP]HWL)RJ\\DV]WyYpGHOPL+DWyViJY ,QYLWHO7iYN|]OpVL=UW. ECLI:EU:C:2012:242. ECJ judgment of 14 June 2012, C-618/10 Banco Español de Crédito, SA v Joaquín Calderón Camino. ECLI:EU:C:2012:349. ECJ judgment of the Court (First Chamber), 21 February 2013, C-472/11 Banif 3OXV%DQN=UWY&VDED&VLSDLDQG9LNWyULD&VLSDL ECLI:EU:C:2013:88. ECJ judgment of 14 March 2013, C-415/11 - 0RKDPHG$]L]Y&DL[DG(̗ VWDOYLVGH &DWDOXQ\\D7DUUDJRQDL0DQUHVD&DWDOXQ\\DFDL[D ECLI:EU:C:2013:164. ECJ judgment of 21 March 2013, C-92/11 5:(9HUWULHE$*Y9HUEUDXFKHU]HQWUDOH 1RUGUKHLQ:HVWIDOHQH9 ECLI:EU:C:2013:180. ECJ judgment of 30 May 2013, C-488/11 Dirk Frederik Asbeek Brusse and .DWDULQDGH0DQ*DUDELWRY-DKDQL%9 ECLI:EU:C:2013:341. ECJ judgment of 30 May 2013, C-397/11 (ULND -ĘU|V Y$HJRQ 0DJ\\DURUV]iJ +LWHO=UW ECLI:EU:C:2013:340. ECJ judgment of 5 December 2013, C-413/12, Asociación de Consumidores Independientes de Castilla y León v Anuntis Segundamano España SL. ECLI:EU:C:2013:800. (&- MXGJPHQW RI  )HEUXDU\\  & 3RKRWRYRVĢ V U R Y 0LURVODY Vašuta. ECLI:EU:C:2014:101.

%LEOLRJUD¿D 515 ECJ judgment of 16 January 2014, C-226/12, Constructora Principado SA v José Ignacio Menéndez Álvarez, ECLI:EU:C:2014:10. ECJ judgment of 30 April 2014, C-26/13 ÈUSiG.iVOHUDQG+DMQDOND.iVOHUQp 5iEDLY273-HO]iORJEDQN=UW ECLI:EU:C:2014:282. (d) Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council Text with EEA relevance OJ L 304, 22.11.2011, p. 64–88 [Të drejtat e Konsumatorit]: ECJ judgment of 25 January 2017, C-375/15- %$:$* 36. %DQN IU $UEHLW XQG :LUWVFKDIW XQG gVWHUUHLFKLVFKH 3RVWVSDUNDVVH $* Y 9HUHLQ IU Konsumenteninformation. ECLI:EU:C:2017:38. (d.1) Council Directive 85/577/EEC of 20. December 1985 to protect the consumer in respect of contracts negotiated away from business premises, OJ L 372, 31/12/1985, p. 0031 – 0033: - ECJ judgment of 16 May 1989, C-382/87 – R. Buet and SARL Educational Business Services v Ministère Public [1989] ECR I-01235. - ECJ judgment of 14 March 1991, C-361/89 - Patrice di Pinto [1991] ECR I-01189. - ECJ judgment of 14 July 1994, C-91/92 – Paola Faccini Dori v Recreb SRL [1994] ECR I-03325. - ECJ judgment of 17 March 1998, C-45/96 – Bayerische Hypotheken- und :HFKVHOEDQN$*Y(GJDUG'LHW]LQJHU [1998] ECR I-01199. - ECJ judgment of 22 April 1999, C-423/97 – 7UDYHO9DF6/Y0DQXHO-RVp Antelm Sanchi [1999] ECR I-02195. - ECJ judgment of 13 December 2001, C–481/99 – *HRUJ+HLQLQJHUDQG+HOJD +HLQLQJHUY%D\\HULVFKH+\\SRXQG9HUHLQVEDQN$*[2001] ECR I-09945. - ECJ judgment of 13 October 2005, C-73/04 – Klein v Rhodos Management Ltd. [2005] ECR I-8667. - ECJ judgment of 25 October 2005, C-350/03 – Schulte v Deutsche %DXVSDUNDVVH%DGHQLD$* [2005] I-09215. - ECJ judgment of 25 October 2005, C-229/04 – &UDLOVKHLPHU 9RONVEDQN H* Y .ODXV &RQUDGV )UDQN 6FKXO]NH XQG 3HWUD 6FKXO]NH/|VFKH -RDFKLP Nitschke [2005] ECR I-09273. - ECJjudgmentof27February2006,C-441/04–$3XQNW6FKPXFNKDQGHOV*PE+ v Claudia Schmidt [2006] ECR I-2093. - ECJ judgment of 10 April 2008, C–412/06 – +DPLOWRQY9RONVEDQN)LOGHUH* [2008] ECR I-02383. - ECJ judgment of 17 December 2009, C-227/08 – Eva Martin Martin v EDP Editores, SL [2009] ECR I-11939.

516 Ligji për mbrojtjen e konsumatorëve – teksti me shpjegime (d.2) Directive 97/7/EC of the European Parliament and of the Council of 20. May 1997 on the protection of consumers in respect of distance contracts, OJ L 144, 04.6.1997, p. 0019 – 0027: - ECJ judgment of 11 July 2002, C-96/00 – *DEULHO [2002] ECR I-06367. - ECJ judgment of 10. March 2005, C-336/03 - EasyCar 8./WGY2I¿FHRI Fair Trading [2005] ECR I-1947. - ECJ judgment of 16 December 2008, C-205/07 – /RGHZLMN *\\VEUHFKWV 6DQWXUHO,QWHU%9%$ [2008] ECR I-09947 - ECJ Judgment of 3 September 2009, C-489/07, Pia Messner v Firma Stefan Krüger, ECR 2009 I-07315, (&/,LGHQWL¿HU(&/,(8& - ECJ judgment of 15 April 2010, C-511/08 – Handelsgesellschaft Heinrich +HLQH*PE+Y9HUEUDXFKHU]HQWUDOH1RUGUKHLQ:HVWIDOHQH9 [2010] ECR I-03047. - ECJ judgment of 15 April 2010, C-215/08 – ()UL]*PE+Y&DUVWHQYRQGHU Heyden [2010]ECR I-02947. (e) Council Directive 90/314/EEC of 13 June 1990 on package travel, package holidays and package tours, OJ L 158, 23.6.1990, p. 59–64 [Paketat e Udhëtimit]: ECJ judgement of 8 October 1996, Joined cases C-178/94, C-179/94, C- 188/94, C-189/94 and C-190/94, Erich Dillenkofer, Christian Erdmann, Hans-Jürgen Schulte, Anke Heuer, Werner, Ursula and Trosten Knor v Bundesrepublik Deutschland, [1996] ECR I-04845 ECLI:EU:C:1996:375. ECJ judgment of 14 May 1998. C-364/96.Verein für Konsumenteninformation v Österreichische Kreditversicherungs AG. [1998] ECR I-02949 ECLI:EU:C:1998:226. ECJ judgment of 15 June 1999. C-140/97 - Walter Rechberger, Renate Greindl, Hermann Hofmeister and Others v Republik Österreich. [1999] ECR I-03499 ECLI:EU:C:1999:306. ECJ judgment of 12 March 2002, C-168/00 - Simone Leitner v TUI Deutschland *PE+ &R.*. [2002] ECR I-02631 ECLI:EU:C:2002:163. ECJ judgement of 30 April 2002, C-400/00, Club-Tour, Viagens e Turismo SA v Alberto Carlos Lobo Gonçalves Garrido, and Club Med Viagens Lda, [2002] ECR I-04051. ECLI:EU:C:2002:272. ECJ Judgment 16 February 2012. C-134/11- Jürgen Blödel-Pawlik v HanseMerkur Reiseversicherung AG. ECLI:EU:C:2012:98. (f) Relevante për nocionin e “konsumatorit” dhe koncepte të tjera të fushës: ECJ judgment of 20 February 1979, C-120/78 - Rewe-Zentral AG v Bundesmonopolverwaltung für Branntwein [1979] ECR-00649. ECJ Judgement of 19 Novemebr 1991, Joined Cases C-6/90 and C-9/90 - Francovich and Others v Italy [1991] ECR I-5357. ECLI:EU:C:1991:428. ECJ judgment of 19 January 1993, C-89/91 – Shearson Lehmann Hutton INC Y 79% 7UHXKDQGJHVHOOVFKDIW IU 9HUP|JHQVYHUZDOWXQJ XQG %HWHLOLJXQJHQ MBH [2003] I-00139.

%LEOLRJUD¿D 517 ECJ judgment of 3 July 1997, C-269/95 – Benincasa v Dentalkit [1997] I-3767. ECJ judgment of 20 January 2005, C-464/01 – -RKDQQ *UXEHU Y %D\\ :D $* [2005] ECR I-00439. ECJ Judgment of 26 May 2005, C-20/03 - Criminal proceedings against Marcel %XUPDQMHU 5HQp $OH[DQGHU 9DQ 'HU /LQGHQ DQG $QWKRQ\\ 'H -RQJ, ECR 2005 I-4133, ECLI:EU:C:2005:307. ECJ Judgment of of 28 June 2007, C-73/06 - Planzer Luxembourg Sàrl v Bundeszentralamt für Steuern, ECR 2007 I-05655, ECLI:EU:C:2007:397. ECJ Judgment of 1 March 2011, C-236/09 - Association Belge des Consommateurs Test-Achats ASBL and Others v Conseil des ministres, ECR 2011 I-0077, ECLI:EU:C:2011:100. ECJ Judgement of 16 July 2015, C-83/14 - &+(=5D]SUHGHOHQLH%XOJDULD$'Y Komisia za zashtita ot diskriminatsia. ECLI:EU:C:2015:480. ECJ Judgement of 2 March 2017, C-568/15 - =HQWUDOH]XU%HNlPSIXQJXQODXWHUHQ :HWWEHZHUEV)UDQNIXUWDP0DLQH9YFRPWHFK*PE+, ECLI:EU:C:2017:154. (g) Directive 98/6/EC of the European Parliament and of the Council of 16 February 1998 on consumer protection in the indication of the prices of products offered to consumers, OJ L 80, 18.3.1998, p. 27–31[Treguesit e çmimit]: ECJ Judgment of 7 July 2016, C-476/14 - &LWURsQ &RPPHUFH *PE+ Y =HQWUDOYHUHLQLJXQJ GHV .UDIIDKU]HXJJHZHUEHV ]XU $XIUHFKWHUKDOWXQJ ODXWHUHQ:HWWEHZHUEVH9=/: ECLI:EU:C:2016:527. 5. Burime ligjore të Republikës së Shqipërisë Në lidhje me marrëdhëniet konsumatore në përgjithësi: Marrëveshjeve ndërmjet Komunitetit Ekonomik Europian dhe Republikës së Shqipërisë për tregtinë dhe bashkëpunimin ekonomik dhe tregtar, Fletore =\\UWDUH /   I  /LJML UDWL¿NXHV QU  GDWs  )OHWRUH=\\UWDUHQU 6/1992. Marrëveshje e Stabilizim Asociimit ndërmjet Komuniteteve Europiane dhe Shteteve Anëtare të tyre nga njëra anë dhe Republikës së Shqipërisë nga ana tjetër, OJ L HGDWsVIDTH/LJMLUDWL¿NHVQULGDWsV 3sU UDWL¿NLPLQ H ³0DUUsYHVKMHV Vs 6WDELOL]LP$VRFLPLW QGsUPMHW 5HSXEOLNsV së Shqipërisë dhe Komuniteteve Europiane e shteteve të tyre anëtare.” FZ nr. 87/06. Kodi Civil i Republikës së Shqipërisë, ligj nr. 7850, datë 29.7. 1994, FZ nr.  QGU\\VKXDU PH OLJM QU  GDWs  )= QU  OLJMQUGDWs)=QUOLJMQUGDWs)= QUOLJMQUGDWs)=QUOLJMQU datë 3.11.2016, FZ nr. 219/2016. Kodi i Procedurës Civile i Republikës së Shqipërisë, ligj nr. 8116, datë 29.3.1996, FZ QU  QGU\\VKXDU PH OLJM QU  GDWs  )= QU  OLJM QU  GDWs  )= QU  OLJM QU  GDWs  )= QU OLJMQUGDWs)=QUOLJMQUGDWs )=QUOLJMQUGDWs)=OLJMQUGDWs

518 Ligji për mbrojtjen e konsumatorëve – teksti me shpjegime )=QUOLJMQUGDWs)=QU OLJMGDWs)=QUOLJMQUGDWs )= QU  OLJM QU  GDWs  )= QU  OLJM QU 38/2017, datë 30.3.2017, FZ. nr. 98/2017. /LJM QU GDWs  ³3sU RUJDQL]DWDW MR¿WLPSUXUsVH´ )= QU  QGU\\VKXDUPHOLJMQUGDWs)=QUOLJMQUGDWs 28.2.2013, FZ nr. 36/2013. /LJMQUGDWs³3sUWUHJWDUsWGKHVKRTsULWsWUHJWDUH´)=QU QGU\\VKXDU PH /LJM QU   )=  OLJM QU  GDWs 2.10.2014 FZ 163/2014. /LJM QU  GDWs  ³3sU PEURMWMHQ H NRQVXPDWRUsYH´ )= QU  QGU\\VKXDUPHOLJMQUGDWs)=OLJMQUGDWs )=OLJMQUGDWs)=QU Ligj nr. 10092, datë 9.03.2009 “Për aderimin e Republikës së Shqipërisë në Konventën H.RPEHYHWs%DVKNXDUDµ3sUNRQWUDWDWSsUVKLWMHQQGsUNRPEsWDUHWsPDOOUDYH¶´ FZ nr. 37/2009. /LJMQUGDWs³3sUWUHJWLQsHOHNWURQLNH´)=QULQGU\\VKXDU Ligj Nr. 135/2013 FZ nr. 80/2013. Ligji nr. 10221, dt. 4.2.2010 “Për mbrojtjen nga diskriminimi”, FZ nr. 15/2010 Ligji nr nr.10 428 datë 2.6.2011, “Për të drejtën ndërkombëtare private”, FZ nr. 82/2011. /LJM QU   GDWs  µ3sU VLJXULQs H SsUJMLWKVKPH Ws SURGXNWHYH MRXVKTLPRUH¶)=QUQGU\\VKXDUPHOLJMLQQU)=QU Ligj nr. 93/2015 “Për Turizmin” FZ nr. 164/2015. Ligj nr. 66/2016, datë 9.6.2016 “Për shërbimet në Republikën e Shqipërisë”, FZ nr. 118/2016. Ligj Nr. 26/2017 “Për Produktet Kozmetike” FZ nr. 75/2017. Ligj nr. 139/2015 “Për vetëqeverisjen vendore” FZ nr. 249/2015. Vendim i Këshillit të Ministrave nr. 63, datë 21.1.2009 “Për kontratat jashtë qendrara të tregtimit” FZ nr. 8/2009. Vendim i Këshillit të Ministrave nr. 64, datë 21.1.2009 “Për kontratat në largësi” FZ nr. 8/2009. Vendim i Këshillit të Ministrave nr. 65, datë 21.1.2009 “Për kontratat e paketave të udhëtimit” FZ nr. 8/2009. Vendim i Këshillit të Ministrave nr. 615, datë 7.9.2011 “Për kontratat e tregtimit në ODUJsVLWsVKsUELPHYH¿QDQFLDUHSsUNRQVXPDWRUsW´)=QU Vendim i Këshillit të Ministrave nr. 652, datë 8.10.2014 “Për përcaktimin e rregullave për kontratat e përdorimit me afat, të produktit të pushimit afatgjatë, rishitjes apo shkëmbimit.” FZ nr. 162/2014. Vendim i Këshillit të Ministrave nr. 434, datë 11.7.2018 “ Për etiketimin e ushqimeve dhe informimin e konsumatorit.” FZ nr. 106/2018. Strategjia Ndërsektoriale për Mbrojtjen e Konsumatorëve dhe Mbikëqyrjen e Tregut 2020, përgatitur nga [tani: Ministria e Financave dhe Ekonomisë], miratuar me VKM nr. 753, datë 16.09.2015.

%LEOLRJUD¿D 519 Në lidhje me kredinë konsumatore: Ligji nr. 9662, datë 18.12.2006 “Për bankat në Republikën e Shqipërisë” FZ nr. 149/2006, i ndryshuar ligj nr. 131/2016 FZ nr. 263/2013. Ligji nr. 133/2013 “Për sistemin e pagesave” FZ nr. 79/2013. Vendimi të Bankës së Shqipërisë nr. 48, datë 1.7.2015 për miratimin e Rregullores “Për kredinë konsumatore dhe kredinë hipotekare” FZ nr. 119/2015. Vendim i Bankës së Shqipërisë nr. 59, datë 29.08.2008 per miratimin e Rregullores Vs³0ELWUDQVSDUHQFsQSsUSURGXNWHWGKHVKsUELPHWEDQNDUHH¿QDQFLDUH´)=QU 142/2008, ndryshuar me vendimin nr. 25, datë 3.5.2017 FZ 109/2017 dhe me vendimin nr. 15, datë 7.2.2018 BSH FZ nr. 19/2018. Vendim i Bankës së Shqipërisë nr.11, datë 06.02.2008 për miratimin e Rregullores ³3sU LQVWUXPHQWHW H SDJHVDYH HOHNWURQLNH´¶ QGU\\VKXDU )= QU  )= QU 224/2016. Vendim i Bankës së Shqipërisë nr. 67, datë 13.10.2010 për miratimin e Rregullores “Mbi përmbajtjen e informacionit dhe funksionimin e Regjistrit të Kredive në Bankën e Shqipërisë”. FZ nr.146/2010. 1sOLGKMHPHVHNWRUsWVSHFL¿NsQsPEURMWMHWsNRQVXPDWRULW Ligji nr. 43/2015 “Për sektorin e energjisë elektrike” FZ nr. 87/2015, ndryshuar me Ligj, Nr.7/2018, FZ nr. 32/2018. Ligj nr. 102/2015 “Për Sektorin e Gazit Natyror” FZ nr. 178/2015. Vendim i Entit Rregullator të Energjisë nr. 114, datë 8.7.2016 “Për miratimin e rregullores për trajtimin e ankesave të paraqitura nga klientët dhe për zgjidhjen e mosmarrëveshjeve midis të licencuarve në sektorin e energjisë elektrike dhe të gazit natyror” FZ nr. 139/2016. Ligji nr. 9918, datë 19.5.2008 “Për komunikimet elektronike në Republikën e 6KTLSsULVs´)=QULQG\\VKXDUPHOLJMLQQUGDWs FZ nr. 145/2012. Ligji nr. 46/2015 “Për shërbimet postare në Republikën e Shqipërisë”. FZ nr. 85/2015. Ligji nr. 8102, datë 28.03.1996 “Për kuadrin rregullator të sektorit të furnizimit me ujë dhe largimit e përpunimit të ujërave të ndotur”, i ndryshuar. Ligji nr. 52/2014 “Për Veprimtarinë e Sigurimit dhe Risigurimit” FZ nr. 93/2014. Ligj nr. 10 076, datë 12.2.2009 “Për sigurimin e detyrueshëm në sektorin e transportit” FZ nr. 20/2011, ndryshuar me ligj nr. 10455, datë 21.7.2011 FZ nr. 107/2011. Ligji nr. 9572, datë 3.7.2006 “Për Autoritetin e Mbikëqyrjes Financiare” FZ nr. 78/2006, i ndryshuar me Ligj, Nr.54/2014, datë 29.05.2014 FZ nr. 101/2014. Ligji nr.10 040 datë 22.12.2008 “Kodi Ajror i Republikës së Shqipërisë” FZ nr. 200/2008, i ndryshuar, Ligj nr.10484, datë 24.11.2011, FZ nr. 164/2011. Burime të tjera: Faqe interneti: www.kmk.ekonomia.gov.al. KWWSVHFHXURSDHXLQIROLYHZRUNWUDYHOHXFRQVXPHUVBHQ www.eu-consumer-law.org/

520 Ligji për mbrojtjen e konsumatorëve – teksti me shpjegime Francë: Code Civil. Itali: Codice Civile. Codice del Consumo - Decreto legislativo 6 settembre 2005, n. 206. Gjermani: BGB -Kodi Civil Gjerman. Produkthaftungsgesetz of 15 December 1989 (BGBl. I S. 2198), amended on 19 July 2002 (BGBl. I S. 2674). *HVHW] ]XU 5HJHOXQJ GHV 5HFKWV GHU$OOJHPHLQHQ *HVFKlIWVEHGLQJXQJHQ $*%* 1976. Gesetz zur Modernisierung des Schuldrechts (Schuldrechtmodernizirung 2002). Zvicër:  %XGHVJHVHW] YRP  -XQL  EHU GL 3URGXNWHKDIWSÀLFKW 3URGXNWHKDIWSÀLFKWJHVHW]3U+*

TREGUESI I TERMAVE A ~ i plotë i synuar 25, 252 ~ maksimal 28, 59, 64, 68, 69, 87, 89, 90, Acquis 18, 23, 24, 28, 32, 33, 36, 37, 51, 60, 61, 64, 91, 222, 232, 249, 251, 375, 103, 104, 252 376, 433, 438, 454, 480 ~ minimal 28, 43, 194, 195, 197, 235, 252, Aksesi në drejtësi 19, 23, 26, 29, 33, 154, 415 451, 471, 472, 483, 484, 491 Heqje dorë 115, 118, 123, 167, 171, 181, 253, Autonomi e vullnetit 39, 40, 143, 300, 469 256, 258, 259, 263, 272, 273, 279, Autonomi procedurale 189, 203, 204, 210, 280, 284, 286, 287, 288, 289, 292, 293, 294, 295, 296, 299, 300, 301, 211, 213, 244 302, 303, 304, 305, 306, 307, 308, 310, 311, 313, 314, 315, 316, 317, B 318, 319, 320, 321, 322, 323, 339, 340, 341, 362, 364, 366, 369, 370, Barra e provës 59, 70, 71, 72, 79, 80, 81, 91, 371, 372, 377, 380, 382, 384, 386, 145, 150, 169, 170, 218, 226, 229, 394, 401, 402, 408, 411, 412, 413, 238, 245, 247, 248, 286, 306, 313, 332 423, 424, 489, 490 Huadhënie (kredidhënie) e përgjegjshme D 390, 398, 404 Humbje e pësuar 72, 75, 154, 162, 163, 164, Deformimi i konkurrencës 39, 40, 253, 448 165, 166, 309, 312, 313, 318, 323, Dorëzimi i sendit 47, 110, 113, 115, 118, 121, 409, 410, 429 161, 162, 163, 164, 165, 167, 168, I 169, 171, 176, 222, 223, 224, 225, 226, 227, 228, 229, 232, 236, 237, Informacion i mangët 104, 105, 110, 115, 240, 242, 244, 247, 248, 249, 252, 116, 117, 387, 402, 448, 487, 489, 490 253, 258, 266, 268, 274, 278, 279, 280, 281, 291, 292, 294, 295, 299, Interpretim autonom 32 300, 301, 302, 304, 306, 307, 308, Interpretim konform direktivave 18, 32, 80, 309, 310, 311, 313, 315, 319, 320, 321, 322, 323, 325, 326, 327, 331, 148, 152, 183, 184, 185, 211, 249, 332, 333, 337, 339, 340 334, 429, 430, 432, 434, 435, 436, 472 F K Fitimi i munguar 72, 163, 165 Kalimi i rrezikut 140, 161, 252, 302, 325, 331, 332, 333, 401 H Kartë krediti 126, 128, 170, 262, 268, 282, Harmonizim 22, 28, 35, 51, 60, 61, 62, 63, 328, 329, 337, 397, 399, 401, 410 68, 69, 91, 151, 153, 179, 181, 193, 201, 210, 223, 357, 388, 390 Kod sjelljeje 48, 106, 115, 120, 167, 281, 282, 350, 366, 442, 443, 463

522 Ligji për mbrojtjen e konsumatorëve – teksti me shpjegime Koncepti i së metës 57, 58, 60, 62, 66, 67, 68, 258, 318, 319, 351, 364, 387, 388, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 389, 390, 391, 392, 393, 394, 395, 79, 80, 81, 82, 84, 85, 86, 87, 88, 90, 396, 397, 398, 399, 401, 402, 403, 91, 95, 154, 161, 168, 171, 222, 226, 404, 405, 406, 407, 408, 412, 446, 227, 228, 229, 230, 231, 232, 234, 458, 481, 490 240, 241, 242, 243, 247, 248, 249, 269 Kritere objektive të vlefshmërisë së kontrata- ve 89, 114, 117, 180, 212, 355 .RQÀLNWLOLJMHYH Kushte Konkurrencë e lirë dhe e ndershme 40, 62, ~ të padrejta 21, 24, 30, 34, 36, 45, 61, 95, 137, 138, 142, 144, 145, 146, 147, 95, 130, 251, 302, 396, 398, 427, 442, 148, 151, 153, 154, 155, 156, 157, 480 158, 159, 160, 163, 165, 166, 168, .RQVXPDWRUSsUNX¿]LPL 169, 170, 172, 174, 176, 177, 178, ~ i informuar 44, 107, 108, 111, 114, 115, 179, 180, 181, 182, 183, 184, 185, 116, 119, 120, 133, 202, 252, 285, 186, 187, 188, 189, 190, 191, 192, 288, 289, 300, 359, 366, 398, 415, 422 193, 194, 195, 196, 197, 198, 199, ~ mesatar 43, 44, 77, 95, 105, 107, 108, 200, 201, 202, 203, 204, 206, 207, 109, 110, 111, 112, 114, 115, 116, 117, 208, 209, 210, 211, 212, 214, 215, 118, 124, 173, 197, 397, 399 216, 217, 218, 219, 220, 221, 224, ~ vulnerabël 43, 44, 107, 108, 109, 117, 234, 251, 269, 300, 336, 387, 408, 128, 260, 266, 403 423, 446, 467, 472, 480, 481, 490 Kontrata ~ të panegociuara veçmas 145, 147, 149, ~ jashtë qendrave të tregtimit 30, 49, 61, 150, 152, 153, 156, 207, 218, 219 109, 118, 251, 252, 253, 266, 272, 273, 274, 275, 278, 279, 282, 284, L 286, 287, 288, 299, 300, 303, 306, 310, 311, 314, 315, 316, 317, 318, Liri 319, 320, 322, 326, 340, 406, 411, ~ e zgjedhjes 118, 147, 354 412, 446, 481, 489 ~ kontraktore 138, 139, 142, 143, 144, 147, ~ ndihmëse 258, 318, 319, 320, 371, 372, 150, 152, 158, 267, 354, 405 379, 381, 385, 411 ~ në largësi 30, 48, 49, 118, 149, 171, 251, Lista e zezë 104, 145, 152, 158, 159, 160 252, 253, 262, 263, 266, 272, 274, Listë treguese 159, 160, 171, 187, 195, 240 275, 278, 279, 282, 284, 286, 288, Llogaritja e NEI 197, 198, 396, 399 289, 290, 292, 293, 294, 295, 296, 299, 300, 303, 306, 309, 314, 315, M 317, 318, 319, 320, 326, 332, 340, 406, 412, 446, 481, 489 Mekanizma kolektivë për dëmshpërblimin e ~ sigurimi 45, 49, 121, 127, 128, 131, 149, konsumatorëve 20 151, 167, 169, 173, 176, 319, 336, 387, 397, 401, 409, 410, 424, 425, Mirëbesim 105, 106, 107, 111, 142, 144, 153, 426, 427, 429, 433, 437, 439, 449, 154, 156, 157, 168, 173, 175, 187, 455, 456, 461 205, 206, 267, 390, 404 ~ standarde 137, 138, 139, 140, 141, 142, 143, 145, 146, 149, 150, 154, 155, Mjete pagese 253, 258, 262, 263, 291, 292, 159, 177, 178, 260, 391, 442, 452, 308, 309, 325, 328, 329, 330, 331, 467, 481 337, 339, 400, 490 ~ të kombinuara 256, 257, 315 Kosto totale e kredisë 187, 202, 216, 388, Mjet i qëndrueshëm 48, 52, 283, 286, 287, 392, 394, 396, 397, 399, 400, 409, 414 288, 289, 293, 294, 295, 304, 305, Kredi konsumatore 24, 31, 34, 36, 37, 95, 314, 316, 317, 321, 340, 363, 365, 194, 197, 198, 214, 215, 216, 251, 367, 368, 370, 373, 390, 394, 395, 403, 406, 407, 420, 446, 447, 448, 458, 459, 460, 467, 468, 473

Treguesi i termave 523 N Praktika ~ agresive 104, 105, 107, 109, 110, 111, Ndalim i shkeljes 24, 31, 37, 212, 213, 251, 118, 127, 490 475, 479, 480, 481 ~ çorientuese 104, 105, 107, 109, 110, 111, 112, 114, 115, 120, 126, 133, 197, Ndërmjetësues i kredisë 390, 394, 395, 399, 489, 490 404 ~ të padrejta 19, 21, 30, 35, 37, 44, 46, 94, 103, 104, 105, 106, 107, 109, 111, Norma urdhëruese 142, 193, 207, 210, 260, 112, 116, 118, 119, 120, 121, 122, 264, 267, 303, 336, 358, 362, 369, 123, 124, 125, 196, 197, 198, 224, 374, 375, 388, 392, 424, 493 267, 269, 279, 282, 387, 423, 446, 481 P Prekluzivitet 87, 88, 89, 90, 171 Prodhues 18, 35, 41, 47, 48, 55, 56, 57, 58, Pacta sunt servanda 300 Paketë udhëtimi 24, 31, 36, 37, 95, 111, 117, 59, 61, 62, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 75, 76, 77, 78, 79, 80, 81, 126, 149, 158, 261, 351, 358, 359, 82, 83, 84, 85, 86, 87, 88, 89, 90, 91, 415, 416, 417, 418, 419, 420, 421, 93, 94, 95, 101, 120, 124, 133, 162, 422, 423, 424, 425, 426, 427, 428, 223, 224, 226, 227, 233, 234, 237, 429, 430, 431, 432, 434, 437, 438, 239, 322 439, 446, 481, 490 Produkt i pushimit afatgjatë 158, 261, 320, Pala e dobët 139, 144, 147, 178, 182, 189, 351, 357, 359, 360, 361, 362, 363, 213, 246, 354, 388 364, 365, 368, 371, 372, 373, 380, Pa pagesë 47, 112, 123, 126, 229, 230, 231, 411, 412, 446, 481, 489 233, 238, 240, 241, 242, 292, 293, Publicitet 338, 467, 469 ~ çorientues 19, 24, 30, 33, 36, 46, 61, 130, Parashkrim 67, 87, 177, 185, 186, 249, 466 132, 135 Parimi i efektivitetit 186, 189, 192, 201, 204, ~ krahasues 24, 30, 36, 110, 114, 130, 132, 211, 213, 214, 244, 245, 246, 468 133, 135, 446, 490 Parimi i ekuivalencës 189, 192, 193, 201, 204, 210, 211, 213, 244 R Parimi i transparencës 35, 172, 173, 206, 207, 208, 219, 221, 352, 365, 390, 396, Rendi publik 106, 142, 144, 179, 189, 190, 398, 444, 454, 460, 463, 468, 490 192, 193, 209, 210, 211, 247, 493 Pavlefshmëri e kontratës 78, 109, 180, 300, 367, 369, 405, 420, 471 Riparim i mallit 47, 74, 110, 113, 114, 123, Përgjegjësi 149, 229, 230, 231, 232, 234, 235, ~ objektive 58, 59, 62, 65, 69, 71, 79, 81, 238, 239, 240, 241, 242, 269, 306, 84, 90 312, 322, 414 ~ solidare 66, 135, 136, 422, 424 Përjashtimi nga përgjegjësia 58, 59, 64, 66, S 70, 75, 78, 79, 81, 82, 83, 84, 85, 86, 87, 90, 91, 160, 161, 162, 163, 224, State of art defence 84 227 Përkujdesje profesionale 107, 111, 404 SH Përmbajtje digjitale 49, 252, 255, 258, 266, 267, 269, 270, 278, 281, 283, 288, Shërbime 290, 295, 296, 299, 301, 311, 316, ~ me interes të përgjithshëm 45, 259, 351, 317, 318, 323, 325, 337, 339 449, 451, 473, 495, 496 Përputhshmëri kontraktuale 47, 222, 223, ~ me interes të përgjithshëm ekonomik 224, 226, 227, 228, 229, 232, 237, 351, 352, 355, 451, 496 244, 247, 248, 249, 266, 281, 312, ~ me pagesë 316, 329 333, 348, 490 Shpërblim i dëmit 58, 59, 63, 69, 72, 73, 74, 75, 83, 87, 88, 95, 97, 109, 127, 135,

524 Ligji për mbrojtjen e konsumatorëve – teksti me shpjegime 161, 162, 167, 171, 204, 222, 224, V 229, 230, 233, 234, 236, 238, 245, 249, 281, 300, 314, 319, 328, 332, Vullnet i lirë 82, 121, 140, 261, 264, 281, 333, 352, 353, 354, 371, 395, 405, 285, 300, 336, 337, 368, 391, 398, 414, 418, 428, 429, 434, 435, 437, 406, 442, 456, 468, 469, 476, 484 444, 446, 450, 456, 457, 474, 481, 487, 488, 491, 493 Z Shqyrtim H[ RI¿FLR 88, 177, 178, 179, 181, 184, 186, 191, 195, 210, 244, 245, 247 Zëvendësim i mallit 47, 73, 74, 80, 88, 110, 114, 123, 167, 224, 230, 231, 232, T 234, 238, 240, 241, 242, 243, 269, 306, 414 Tarifa shtesë 112, 116, 118, 253, 266, 268, 278, 309, 325, 329, 333, 336, 377, Zgjidhje alternative e mosmarrëveshjeve 384, 385, 401, 424, 439 (ZAM) 49, 283, 350, 366, 445, 446, 447, 448, 449, 450, 451, 452, 454, Timeshare 251, 261, 357, 358, 359, 360, 361, 456, 458, 459, 460, 461, 462, 463, 362, 363, 364, 367, 374, 375, 377, 406 464, 465, 466, 467, 468, 469, 470, 471, 473, 474, 482, 484, 489, 491, Tregtar 29, 37, 39, 40, 41, 42, 46, 47, 48, 49, 495, 496 50, 51, 52, 55, 56, 105, 106, 107, 109, 110, 111, 114, 115, 116, 117, 118, 119, 120, 121, 122, 123, 124, 125, 126, 128, 129, 130, 132, 145, 150, 155, 157, 158, 160, 161, 162 U Udhëzime jokorrekte për instalimin 223, 226, 237 Ulje e çmimit 48, 103, 114, 162, 229, 230, 231, 232, 238, 240, 243, 244, 269, 306, 357, 363, 373